RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Items that do not meet these requirements may not be eligible for a return or refund.

HOW TO START A RETURN

To start a return, contact us at support@seblane.com within 30 days of receiving your order.

If your return is accepted, our support team will provide you with the return shipping address, along with instructions on how and where to send your package. When applicable, we will also provide a return shipping label.

Do not send a return to an address without first contacting us. Items sent back without first requesting and receiving authorization for a return may not be accepted.

You can contact us with any return questions at support@seblane.com or 1 (800) 915-2801.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and determine the appropriate resolution.

When contacting us about a damaged, defective, or incorrect item, please include your order number and photographs of the item and packaging when applicable.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Please contact us at support@seblane.com if you have questions about whether a specific item is eligible for return.

EXCHANGES

The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

As above, your item must generally be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.

Original shipping charges, if any, are non-refundable except where required by applicable law or otherwise stated by Seblane.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@seblane.com.

CONTACT INFORMATION

For questions regarding returns, exchanges, or refunds, please contact:

Seblane
Email: support@seblane.com
Phone: 1 (800) 915-2801