SHIPPING POLICY

Thank you for shopping with Seblane. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

ORDER PROCESSING

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances. Once your order has been processed and shipped, you may receive a shipping confirmation email containing tracking information when available.

Please ensure that all shipping information provided at checkout is complete and accurate. Seblane is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

SHIPPING RATES

Applicable shipping charges, if any, will be calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary based on your order, shipping destination, selected delivery method, and other applicable factors.

DELIVERY TIMES

Any delivery dates or timeframes displayed on our website, at checkout, or in order communications are estimates only and are not guaranteed.

Delivery times may vary depending on the shipping destination, carrier, shipping method, customs processing, weather, holidays, and other circumstances outside of our control.

Seblane is not responsible for shipping or delivery delays caused by carriers, customs authorities, incorrect shipping information, weather events, transportation disruptions, or other events outside of our reasonable control.

ORDER TRACKING

When tracking information is available, it may be provided to you by email after your order has shipped.

Please allow time for the shipping carrier to update tracking information after your order has been dispatched. Tracking updates and estimated delivery dates are provided by the applicable carrier and may be subject to change.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at support@seblane.com. We cannot guarantee that we will be able to modify an order after it has been submitted or processed.

Seblane is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided at checkout.

LOST, STOLEN, OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please check the delivery area, surrounding property, household members, neighbors, or building management where applicable.

You should also contact the shipping carrier directly for additional information regarding the delivery.

If you believe your package has been lost or there is another issue with your shipment, contact us at support@seblane.com and we will review the situation.

Seblane is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier, except where otherwise required by applicable law.

DAMAGED SHIPMENTS

If your order arrives damaged, defective, or with incorrect items, please contact us at support@seblane.com as soon as possible after receiving your order.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable so that we can review the situation.

Eligibility for a replacement, refund, or other resolution is subject to our Refund Policy and applicable law.

INTERNATIONAL SHIPPING

Where international shipping is available, customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs requirements and processing times vary by country and may cause additional delivery delays. Seblane does not control customs processing and cannot guarantee when an international shipment will clear customs.

Customers are responsible for ensuring that products ordered from Seblane may legally be imported into their destination country.

RETURNED OR REFUSED PACKAGES

Packages may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect a package, or other carrier-related circumstances.

If an order is returned to us, please contact support@seblane.com. Additional shipping charges may apply if you request that the order be shipped again.

Any refunds associated with returned or refused shipments will be handled in accordance with our Refund Policy and applicable law.

CHANGES OR CANCELLATIONS

We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately at support@seblane.com.

We cannot guarantee that an order can be changed or canceled once it has been submitted, processed, or shipped.

RISK OF LOSS

Once products are transferred to the applicable shipping carrier, title and risk of loss pass to the customer, except where otherwise required by applicable law.

CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time. Changes will become effective when the updated Shipping Policy is posted on our website, except where otherwise required by applicable law.

We encourage you to review this Shipping Policy periodically for updates.

CONTACT INFORMATION

If you have questions about shipping, delivery, or an existing order, please contact us:

Seblane
Email: support@seblane.com
Phone: 1 (800) 915-2801